C1 Consulting P/L is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which outline standards for the collection, access, storage and use of personal information which we obtain as part of our business processes.
Respect for our customers' right to privacy of their personal information is of the highest importance. We have policies and procedures in place to ensure that all personal information, no matter how it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
This Privacy Policy sets out:
Matters of which you should be aware, regarding information we may collect about you, our policies on the management of personal information, and generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information.
1. OUR COMMITMENT TO PROTECT YOUR PRIVACY ?
C1 Consulting Pty Limited ACN 086 527 200 (our/we/us), understands that to provide the best service to you, it must maintain the highest professional standards of confidentiality and privacy. This statement sets out our privacy policy commitment in respect of personal information that you may provide to us.
We are committed to promoting confidence in the manner in which your personal information is handled by us. For this reason we abide by the National Privacy Principles for the protection of personal information set out in the Privacy Act (Cth) 1988 (as amended).
2. WHAT IS "PERSONAL INFORMATION"?
Your personal information is information or an opinion about you, from which your identity is apparent or can reasonably be ascertained.
3. HOW AND WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We will only collect person information that we need for the purposes of:
providing you with our services
informing you of future C1 Consulting events or other events promoted or organised by C1 Consulting, which may be of interest to you,
any purpose related to the above purposes.
Where we collect sensitive information, we will only do so where you have consented to our collection of this information.
4. TO WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION?
We will not otherwise disclose your personal information where you have not given us consent to do so. Your consent to the disclosure may be given to us in a written document or orally, or it may be implied from your actions in requesting specific services from us.
5. HOW DO WE KEEP YOUR PERSONAL INFORMATION ACCURATE AND UP TO DATE?
It is important to our relationship that the personal information that we hold about you is accurate and up to date. We will generally rely on you to assist us in keeping your personal information accurate and up to date. We ask you to contact us from time to time to inform us of any changes to your personal information, so that we may keep your personal information up to date. You may do so via the C1 Consulting website at www.c1au.com.
6. ACCESS TO YOUR PERSONAL INFORMATION
We will provide you with access to the personal information that we hold about you.
To access personal information that we hold about you, such as your name, address and telephone number, please visit the C1 Consulting website at www.c1au.com., and lodge a request for access through the website. If you would like access to more detailed information which we may have collected, and such information is not freely available, we may charge an administrative fee for our costs in retrieving and supplying the information to you. If you request more detailed information, we will endeavour to provide you with that information as soon as practicable.
Where records dealing with the services we provide to you contain personal information of other people, such as potential partners, we will remove all such information before making your personal information available to you.
By law, we may be required to retain certain information about you, even after you are no longer our customer. We will however de-identify, safely destroy or delete your personal information after such time, to prevent any unauthorised access to your personal information.
7. HOW SAFE AND SECURE IS THE PERSONAL INFORMATION THAT WE HOLD ABOUT YOU?
We will use all our reasonable endeavours to only provide personal information in a secure environment, and when the information is no longer needed it will be destroyed or permanently de-identified. We will also take care to ensure that any personal information provided by you will be reasonably protected from misuse, loss and unauthorised access, modification or disclosure and maintained by us in an accurate, complete and up-to-date manner.
You can also help us keep your personal information secure by ensuring that any password you may use on any C1 Consulting web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
8. COOKIES
We may use cookies to personalise and simplify your access to and use of the C1 Consulting website at www.c1au.com.. A cookie is a small data file that is downloaded from our web site and stored in a text file on your hard drive. The information is made up of a string of letters and numbers which uniquely identifies your computer and any user name or password that you may have already registered on our web site. This information is used to authenticate or identify whether you are registered on our web site, without requiring you to re-enter details each time you log on to our web site. Cookies cannot be used to obtain any other information on your hard drive or yourself unless you have already provided such information.
Cookies may also be used to "track" or "follow" your movement through our web site. This will be used to determine which areas of our web site are the most popular so that we can improve user's access to relevant information on our services and your experience on our web site.
If at any time you do not wish to accept Cookies or wish to delete existing Cookies, you may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However, by deleting or refusing to accept Cookies you may limit your access to or use of areas of our web site.
9. COMPLAINTS
C1 Consulting is committed to providing its customers with a fair and responsive system for handling and resolving complaints, should they arise. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in C1 Consulting and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by C1 Consulting, you may notify us of your complaint by contacting us through the C1 Consulting website at www.c1au.com.. We may then request that you provide written confirmation of the details of your complaint to us.
If you aren't satisfied with our handling of any complaint, you may contact the Privacy Commissioner at Office of the Federal Privacy Commissioner Level 8, Piccadilly Tower, 133 Castlereagh Street, Sydney NSW 2000.
10. FURTHER INFORMATION
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au.